How do I get started?

Here are a few steps to get you started:
  1. Immediately after registering, we will begin reviewing your experience you submitted - while waiting for your experience to be reviewed, you can go ahead and connect to stripe. This is how you will receive payment.
  2. Next, go to the settings page of your account by clicking the gear icon in the top right and type a brief description of your experience and what makes you the perfect mechanic! This description will appear on your user profile for the customer to view before accepting an offer from you.

How do I get paid?

  1. When a user signs up as a customer on this site, they are prompted to 'Create a Repair'. Our repair form is designed to be non-intimidating for those without much bike knowledge, while also providing as much detail as can be obtained for mechanics to prepare for the repair.
  2. After a user creates a repair (or repairs), mechanics will have the opportunity to make an offer to service the bike. The creator of the repair will then be notified of the offer and have the opportunity to accept or decline the offer. If the user accepts the offer, they will be prompted to make a payment. The customer pays you directly through Stripe.
  3. The amount you receive will be the amount you offer for a repair, minus Stripe's charge fee. Stripe is a similar service to PayPal, and they currently charges 2.9% + 30¢ per successful card charge (Read more here). Importantly, the Stripe charge fee is not a fee that our website collects. We do not receive any of that charge, and we strive to avoid any fees for mechanics. The Stripe charge fee is comparable to credit card processing fees any individual merchant would face.
  4. Your first payment deposit should be received 7-14 days after receiving your first payment from your customer. Payment destination is based on the information you provide when you connect your Stripe account. After the initial payment, payments will be deposited on a daily basis. Read More About Stripe Payouts Here

Does FixMyBike take a percentage from mechanics?

The answer in short - is no. FixMyBike does not take a percentage of the sale from mechanics. However, as stated in the "How do I get paid?" section, our site utilizes Stripe to handle credit card payments and they currently charges 2.9% + 30¢ per successful card charge (Read more here). This means that the amount that you receive from the customer will be your offer price minus the associated processing fee from Stripe.

What if I am unable to complete a repair?

No offer should be made on a repair that you do not feel cofident you can complete. Any agreement to provide service is between you (the mechanic) and the customer. If you do not feel confident/capable to complete a repair that you have been paid for, you should be willing to offer a refund at the site of service. We recommend carrying enough cash on person to complete a refund at the destination, although refunds can be completed through whichever method works best for you and the customer (Venmo, PayPal, etc..).

Mechanics that fail to complete repairs and do not offer refunds to their customers who have made a payment will be blocked from completing any future repairs through FixMyBike.

How will I get in contact with my customer?

As soon as the user accepts your offer and makes a payment, you will receive an email with the user's location details and email address. This information will also become visible on the task details page, which you can find by going to your dashboard and clicking "View" on the repair in the "Your Repairs" panel.

How do I connect to Stripe?

To connect to Stripe, click the settings icon (gear icon in the top right), and scroll to the bottom and click "Connect Stripe Account".

If you already have an active Stripe account, you may sign in with it. If not, Stripe will take you through it's sign-up process. This process will include gathering banking information to receive payments along with other information required by Stripe to create your account. Individuals can complete Stripe registration and you do not need an EIN number to complete registration.

How do I refund a customer?

After an offer you have made has been paid, you will notice a 'Refund' button appear on your dashboard in the 'Offers' panel.

It is important to understand that if you issue a refund to a customer, FixMyBike will refund our $2.50 fee to the customer, however Stripe does not refund their credit card processing fee (2.9% + 30 cents /successful charge), which you are responsible for. This means that if you have only been paid for one repair, and choose to refund it, you will have a negative balance in your Stripe account equal to the Stripe's processing fee. You have the option of adding to your Stripe balance via Stripe's website if you choose to do so. When you click the 'refund' button on your dashboard, the customer will be refunded in full, while your Stripe account balance will incur a loss equal to the processing fee of the initial transaction.

Do not manually issue a refund via the Stripe Dashboard - In order for our transaction fee to be refunded, you must use the 'Refund' button on the details page for the specific repair at https://fixmybikeathome.com.

Read More About Stripe Refunds Here